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Frequently Asked Questions

Do I need to pay each time I want to watch a feature?

No, you only have to pay the $30 access fee once when purchasing your first view. This then allows you to watch the feature as many times as you wish until midnight on the end date for that feature for viewers in Australia only.

Are features available to watch internationally?

  • A Delicate Fire is available for viewers to watch in Australia only. We are planning an international release in 2021.
  • Messe de Minuit digital concert is available for viewers worldwide.

Can I watch the features on my mobile device?

Yes, simply open the Pinchgut Opera website (pinchgutopera.com.au) in the browser on your mobile phone. On the home page, select the feature you wish to view. Then log in to your Pinchgut At Home account to view, or create your account and make your payment by credit card.

Can I pay to watch a feature by EFT or cheque?

If you wish to pay by EFT or cheque, please contact Ilona on (02) 9318 8344 to make arrangements.

What sort of internet connection do I need?

To watch video online a fast internet connection is needed. To check your connection go to speedtest.net and check your connection. It is recommended that you have a download speed of at least 1Mbps.

Which web browsers are supported?

We recommend:

  • Google Chrome 69+
  • Safari 10+
  • Mozilla Firefox 58+
  • Microsoft Edge 15+

If you have problems viewing videos, make sure you have the most up-to-date version of your browser.

How do I watch on my Smart TV?

There are a few different possible ways to watch on your Smart TV Device:

VIA BROWSER

  • To watch on your Smart TV browser, simply open the Pinchgut Opera website (pinchgutopera.com.au) in a browser on your Smart TV.
  • Once you're on the the home page, click on the feature you want to view. Then log in to your Pinchgut At Home account to view, or create your account and make your payment by credit card.
  • It's important to note that not all Smart TV web browsers are supported, meaning in some cases you may need to connect via a different device that is compatible with one of the supported browsers listed above.

VIA APPLE AIRPLAY

  • Open the Pinchgut Opera website (pinchgutopera.com.au) in the Safari browser on your apple device.
  • Once you're on the the home page, click on the feature you want to view. Then log in to your Pinchgut At Home account to view, or create your account and make your payment by credit card.
  • Start playing the video, then tap the ApplePlay icon and select your preferred device.
  • For more information go to support.apple.com/en-us/HT204289#iOS

VIA GOOGLE CHROMECAST

  • Open the Pinchgut Opera website (pinchgutopera.com.au) in the Google Chrome browser on your external device.
  • Once you're on the the home page, click on the feature you want to view. Then log in to your Pinchgut At Home account to view, or create your account and make your payment by credit card.
  • Start playing the video, then tap the Chromecast icon and select your preferred device.
  • For more information go to google.com/chromecast/built-in/learn/tv/

If the above methods do not work, we suggest mirroring an external device to your TV (see the following solution for more information).

HOW DO I MIRROR TO MY HD TV?

You can mirror the content from an external device (such as a laptop) to your HD TV using a HDMI cable.
To do this:

  • Connect your TV to your external device. If your external device is older and cannot connect via HDMI you may need an adaptor. Check out xenarc.com/different-types-of-monitor-ports.html if you are having trouble identifying the monitor ports on your devices.
  • Once you have connected the two devices, switch to the HDMI source on your TV.
  • Open the Pinchgut Opera website (pinchgutopera.com.au) in a browser on your external device.
  • Once you're on the the home page, click on the feature you want to view. Then log in to your Pinchgut At Home account to view, or create your account and make your payment by credit card.

The player keeps buffering, what do I do?

There are many factors that influence video playback. You can try the following fixes if you are experiencing buffering issues:

  1. SWITCH TO “AUTO” IN THE QUALITY MENU, IF AVAILABLE
    This will automatically adjust to the best quality of video for your current internet connection and processing speed. If auto is not available, switch to one of the lower quality options.
  2. CHECK YOUR BANDWIDTH
    To watch videos online a fast internet connection is needed. To check your connection go to Speedtest.net and check your connection. It is recommended that you have a download speed of at least 1Mbps.
  3. DISABLE ANY BROWSER EXTENSIONS, PLUGINS, OR ADD ONS
    Third party resources can sometimes cause playback issues. If you’re having trouble loading the video try disabling any active extensions one-by-one to identify the cause, or open your video in an incognito/private window for testing.
  4. RESTART YOUR ROUTER AND MODEM
    Resetting your router and modem can help refresh your connection and improve playback performance. Disconnect the power cord then reconnect after 10 seconds to perform a hard reboot.
  5. UPDATE YOUR BROWSER
    Make sure you are using the latest version of your browser for peak performance. The latest version of each browser can be found at browsehappy.com
  6. CLOSE EXCESS BROWSER TABS AND/OR APPLICATIONS
    Keeping too many applications open can result in playback issues. Make sure you completely close or disable any background apps that could be straining your playback device’s performance.
  7. CLEAR YOUR BROWSER’S CACHE
    Refreshing your cache can help improve playback performance. Visit refreshyourcache.com for more information.
  8. DISABLE/ENABLE HARDWARE ACCELERATION
    Hardware acceleration helps resource-hungry operations run smoother, however this can also cause performance issues if used with older graphics cards. Try enabling or disabling this option in your browser settings.