First, check to see if you are still logged in to Pinchgut At Home. To do this, look at the top menu bar, and if you see the words "My Account" in between the "Gift Cards" link and the Shopping Cart icon, you are logged in.
If you can see the "Log In" button between the "Donate" and "Shopping Cart" buttons on the top right hand side of your desktop computer or laptop, or if you are on your tablet or mobile device, click the button that appears as three lines in the top right-hand side of the homepage to open the menu. Click to Log In and the log in page will load. Then fill in your email address and password linked to your Pinchgut at Home account (this will be different from the login you may have used to purchase live performance tickets through Opera Australia or Pinchgut Opera's new ticketing site).
If you have forgotten your password, click the "Forgot Password" link on the Log In screen to reset it.
If you are logged in, you can check your purchased features by clicking the "My Account" link in the menu at the top of the screen. You can click the links to your titles on your My Account page, or navigate to each title, via the Home button, and scrolling to your desired feature.
You will see a "View Feature" button on the feature page of the titles you have purchased. Simply click this button to open the video player window.
Then click the play button in the bottom left-hand corner of the video player window to start the film. You can view full screen mode by pressing the four arrows icon in the bottom right hand corner of the video window.
To redeem a Gift Card voucher, you will need to create a Pinchgut At Home account, then add the items you wish to view to your Shopping Cart. Upon checkout, you can add your Gift Voucher number in the field provided, so the amount of money on the Gift Card can be applied against your purchases.
Yes, all features are available to watch internationally.
Yes, simply open the Pinchgut Opera website (pinchgutopera.com.au) in the browser on your mobile phone. On the home page, select the feature you wish to view. Then log in to your Pinchgut At Home account to view, or create your account and make your payment by credit card.
If you wish to pay by EFT or cheque, please contact Ilona on (02) 9318 8300 to make arrangements.
To watch video online a fast internet connection is needed. To check your connection go to speedtest.net and check your connection. It is recommended that you have a download speed of at least 1Mbps.
If you have problems viewing videos, make sure you have the most up-to-date version of your browser.
There are a few different possible ways to watch on your Smart TV Device:
VIA APPLE AIRPLAY
VIA GOOGLE CHROMECAST
If the above methods do not work, we suggest mirroring an external device to your TV (see the following solution for more information).
You can mirror the content from an external device (such as a laptop) to your HD TV using a HDMI cable.
To do this:
There are many factors that influence video playback. You can try the following fixes if you are experiencing buffering issues: